I’ve been inspired by a really good client recently – this is the mantra we used to hold when I was working in customer support early in my working career…thought it’d be useful to share!

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
He is not an interruption in our work. He is the purpose of it.
He is not an outsider in our business. He is part of it.
We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”

- Mahatma Gandhi